At 10wine, we take the privacy of every Pakistani player seriously. This Privacy Policy sets out in full detail what personal data 10wine collects when you use the 10wine.net platform, why we collect it, how we use and store it, who we may share it with, and what rights you hold over your own data. We are committed to being transparent, fair, and compliant with applicable data protection standards. Please read this policy carefully before creating a 10wine account or continuing to use our platform.
A quick summary of the core privacy commitments 10wine makes to every user. Full legal detail for each area follows in the policy sections below.
10wine only collects personal data that is strictly necessary for account registration, identity verification, payment processing, and platform security. We do not collect or store data beyond what is required for these purposes.
All data transmitted between your device and the 10wine platform is protected by TLS/SSL encryption. Stored personal data is encrypted at rest using industry-standard AES-256 protocols to prevent unauthorised access.
You have the right to access, correct, and request deletion of your personal data held by 10wine at any time. Requests are processed within 30 days and can be submitted via 10wine Support through 24/7 live chat.
10wine does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is only shared with carefully vetted service providers who are bound by strict data processing agreements.
10wine uses cookies solely to maintain session security, remember your preferences, and analyse platform performance. No third-party advertising cookies are placed without your explicit consent. You can manage cookie preferences at any time.
10wine retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for a minimum of five years post-closure for regulatory compliance.
This Privacy Policy applies to all personal data processed by 10wine in connection with the operation of the 10wine.net platform and all associated services — including the 10wine sportsbook, live casino, slot games, and any mobile-optimised versions of the platform. It applies to all registered users, prospective users who browse the platform without registering, and any individual who contacts 10wine Support.
10wine is committed to processing personal data lawfully, fairly, and transparently. We collect only what is genuinely necessary, retain it only for as long as is required, and protect it using appropriate technical and organisational measures at all times.
This policy is written in plain English so that all 10wine users — whether based in Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in Pakistan — can clearly understand their rights and our obligations. Where legal terminology is unavoidable, we have provided plain-language explanations alongside.
For the purposes of applicable data protection legislation, 10wine acts as the data controller in respect of all personal data collected through the 10wine.net platform. As data controller, 10wine determines the purposes for which personal data is processed and the means by which that processing is carried out.
If you have any questions or concerns about how 10wine processes your personal data, or if you wish to exercise any of your data subject rights as described in Section 11 of this policy, you may contact the 10wine Data Protection team at any time via 24/7 live chat on the platform, or by writing to the support email address listed in the Contact section of this policy.
10wine collects personal data across several categories, depending on how you interact with the platform. The table below summarises the main categories of personal data we process:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, gender | At account registration and KYC verification |
| Contact Data | Email address, Pakistani mobile number, residential address | At account registration |
| Financial Data | JazzCash / EasyPaisa wallet IDs, bank account details (HBL, UBL, Meezan Bank), transaction history | At deposit and withdrawal |
| KYC Documents | Scanned CNIC, passport, driver's licence, utility bills | During identity verification |
| Gaming Data | Bet history, game play records, session duration, win/loss records | During platform use |
| Technical Data | IP address, device type, browser, operating system, device fingerprint | Automatically on platform access |
| Usage Data | Pages visited, features used, click patterns, session timestamps | Automatically during browsing |
| Communications Data | Support chat transcripts, email correspondence, complaint records | When you contact 10wine Support |
| Responsible Gaming Data | Self-exclusion status, deposit limits, cooling-off periods | When responsible gaming tools are activated |
10wine does not intentionally collect sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs, or health data — through standard account registration or platform use. Where health-related information is voluntarily disclosed (for example, in the context of a responsible gaming self-exclusion request citing a gambling disorder), that information is treated with the highest level of care and is accessible only to trained responsible gaming staff. It is not used for any commercial purpose.
10wine collects personal data through the following means:
You provide personal data directly to 10wine when you register an account, complete KYC verification, make a deposit or withdrawal, contact 10wine Support, participate in promotions, activate responsible gaming tools, or otherwise interact with the platform in a way that requires you to input personal information.
When you access the 10wine platform, technical data and usage data are collected automatically through server logs, cookies, and similar technologies. This data is collected regardless of whether you are logged into a 10wine account. See Section 9 for a detailed breakdown of our cookie usage.
In limited circumstances, 10wine may receive personal data about you from third-party sources, including identity verification service providers (used during KYC), payment processors (used to confirm the status of transactions), and fraud prevention agencies. Data received from third-party sources is used solely for the purposes specified in this Privacy Policy and is subject to the same security and retention standards as data collected directly.
10wine processes personal data for the following purposes. For each purpose, we have identified the lawful basis under applicable data protection law that justifies the processing:
Purpose: To create and maintain your 10wine account, verify your identity, and manage your account settings and preferences.
Legal Basis: Performance of a contract — processing is necessary to provide the 10wine gaming service you have requested.
Purpose: To process PKR deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to process withdrawal requests to your verified payment method.
Legal Basis: Performance of a contract and compliance with applicable financial regulations.
Purpose: To verify your age and identity as required by applicable anti-money laundering (AML) and responsible gaming regulations, and to detect and prevent fraudulent activity on the platform.
Legal Basis: Legal obligation and legitimate interests (protecting the platform and its users from fraud and financial crime).
Purpose: To operate, maintain, and improve the technical performance and security of the 10wine platform, including detection of unauthorised access attempts and multi-account violations.
Legal Basis: Legitimate interests (ensuring the secure and reliable operation of the platform).
Purpose: To respond to your queries, complaints, and support requests through 10wine's 24/7 live chat and email channels.
Legal Basis: Performance of a contract and legitimate interests.
Purpose: To send you promotional offers, bonus notifications, and platform updates that may be of interest to you as a 10wine user.
Legal Basis: Consent — you will only receive direct marketing communications where you have opted in. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting 10wine Support or using the unsubscribe link in any marketing email.
Purpose: To monitor gaming behaviour for signs of problem gambling, to enforce self-exclusion requests, deposit limits, and cooling-off periods, and to provide access to responsible gaming resources.
Legal Basis: Legal obligation and legitimate interests (protecting the well-being of our users).
10wine does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
As an online platform, 10wine may process and store personal data on servers located outside of Pakistan. Where personal data is transferred to jurisdictions that do not provide the same level of data protection as Pakistan, 10wine implements appropriate safeguards to ensure your data remains protected to the standard described in this Privacy Policy.
These safeguards may include contractual clauses that require the recipient to protect your data to the same standard as 10wine, or reliance on adequacy decisions where applicable. If you would like further information about the specific safeguards applied to any international transfer of your personal data, please contact 10wine Support.
10wine retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable law or regulation. The key retention periods applied by 10wine are as follows:
When personal data reaches the end of its applicable retention period, it is securely deleted or irreversibly anonymised in accordance with 10wine's data destruction procedures.
10wine uses cookies and similar tracking technologies on the 10wine.net platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how users interact with the platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud detection | Session / up to 24 hours |
| Functional | Remembering your language, currency (PKR), and display preferences | Up to 12 months |
| Analytics | Understanding platform usage patterns, identifying performance bottlenecks | Up to 13 months |
| Marketing | Tracking affiliate referrals and measuring campaign performance — only with your consent | Up to 30 days |
You can manage and withdraw your consent to non-essential cookies at any time through your browser settings or via the 10wine cookie preference centre accessible on the platform. Please note that disabling strictly necessary cookies will impair the functionality of the 10wine platform and may prevent you from accessing core features such as account login and payment processing.
10wine implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
As a 10wine user, you have the following rights in relation to your personal data. All requests to exercise these rights should be submitted to 10wine Support via 24/7 live chat or by email to the address listed in Section 14 of this policy. 10wine will respond to all valid requests within 30 calendar days.
10wine conducts age verification as part of the standard KYC process for all registered accounts. Users who are unable or unwilling to provide satisfactory evidence of being aged 21 or over will not be permitted to deposit, play, or withdraw on the 10wine platform. If you have reason to believe that a minor is using or attempting to use the 10wine platform, please report this to 10wine Support immediately via 24/7 live chat.
10wine reserves the right to update and amend this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or our data processing practices. The effective date at the top of this policy will be updated each time a new version is published.
Where changes are material — meaning they significantly affect your privacy rights or the way we process your data — 10wine will provide advance notice via email to your registered address or through a prominent notice on the platform before the changes take effect. Your continued use of the 10wine platform following the effective date of any revised Privacy Policy constitutes your acceptance of the changes.
We encourage you to review this Privacy Policy periodically to stay informed about how 10wine protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or to 10wine's data processing practices, please contact the 10wine Data Protection team using the following channels:
10wine aims to resolve all privacy-related complaints promptly and fairly. If you are not satisfied with 10wine's response to your complaint, you may have the right to escalate your complaint to a relevant data protection supervisory authority in your jurisdiction.
Your data stays protected every step of the way. From your first deposit via JazzCash or EasyPaisa to your first cricket bet on the PSL, 10wine keeps your personal information secure, private, and fully under your control. Join thousands of players across Karachi, Lahore, and Islamabad who trust 10wine for safe, certified-fair gaming. 21+ only — please gamble responsibly.